Rank higher

and be found

Ready to supercharge your SEO? Manage, update,

and track info for thousands of locations with the

ease of a single dashboard, and be found everywhere

your customers search — Google, Facebook, Maps,

Alexa, and beyond.

Drive more leads with Listings

Higher local SEO ranking

Increased web traffic

Higher lead volume

Rank Higher.

Rank Accurately.

Inaccurate listings kill SEO. BMore Fluent Marketing gives you

tools purpose-built for top-of-page results on

Google, Facebook, Bing, and other leading sites.

Ensure your listing offers and appointments are

accurate, get notified of any inconsistencies,

and drive leads to your business no matter

where they search.

Get Listed Everywhere

Show up where your customers are searching

Rank higher

and be found

Ready to supercharge your SEO? Manage, update, and track info for thousands of locations with the ease of a single dashboard, and be found everywhere your customers search — Google, Facebook, Maps, Alexa, and beyond.

Drive more leads with Listings

Higher local SEO ranking

Increased web traffic

Higher lead volume

Rank Higher.

Rank Accurately.

Inaccurate listings kill SEO. BMore Fluent Marketing gives you tools purpose-built for top-of-page results on Google, Facebook, Bing, and other leading sites. Ensure your listing offers and appointments are accurate, get notified of any inconsistencies, and drive leads to your business no matter where they search.

Get Listed Everywhere

Show up where your customers are searching

We Built BMore Fluent Marketing To Put Your Business In Control.

Enrich your listings to drive more business.

Direct Integrations

Go straight to the source

Real Time Updates

Be Flexible & Fast

Scheduled Updates

Take vacation while we do the work

Direct Integrations

Go straight to the source

Real Time Updates

Be Flexible & Fast

Scheduled Updates

Take vacation while we do the work

Duplicate Suppression

Silence duplicates with our patented process

Publisher Suggestions

Keep consumer-suggested edits in check

Analytics

Learn. Optimize. Repeat.

Duplicate Suppression

Silence duplicates with our patented process

Publisher Suggestions

Keep consumer-suggested edits in check

Analytics

Learn. Optimize. Repeat.

Awesome Words

from clients

Learn how leaders across industries use BMore Fluent Marketing Listings to get found.

Laura Cameron

Keybank

“Beyond just the numbers, the transformation of the visual experience on our listings with BMore Fluent Marketing is extremely powerful.”

RICHARD ORTIZ

Bayada Home Healthcare

“BMore Fluent Marketing has direct API connections with over 100 local directories and search sites, which makes updates almost instantaneous – minutes, as opposed to days. The difference was unbelievable.”

Awesome Words

from clients

Learn how leaders across industries use BMore Fluent Marketing Listings to get found.

Laura Cameron

Keybank

“Beyond just the numbers, the transformation of the visual experience on our listings with BMore Fluent Marketing is extremely powerful.”

RICHARD ORTIZ

Bayada Home Healthcare

“BMore Fluent Marketing has direct API connections with over 100 local directories and search sites, which makes updates almost instantaneous – minutes, as opposed to days. The difference was unbelievable.”

Easily Integrates With Leading Apps

And Many More!

GMB

Client Engagement

July 24, 20244 min read

BMore Fluent Marketing Presents: The Client Engagement Playbook

client improvement

Goal: To improve the quality and consistency of client interactions and build stronger, long-lasting relationships with clients.

Ideal Outcome: Drive business performance and success by building brand reputation and creating a positive, consistent experience for successful, long-term business relationships with clients.

Prerequisites or Requirements: Understand the organization's goals and objectives, know the target audience, and clearly define roles and responsibilities with performance metrics and KPIs.

Why This is Important: The Client Engagement Playbook is designed to engage with clients and ensure a consistent, high-quality client experience. It outlines the critical steps for building and maintaining solid client relationships and provides guidelines for effective communication and collaboration.

Where This is Done: During employee training for new and existing employees.

When This is Done: Whenever a new employee is hired or during employee training.

Who Does This: The Client Engagement Playbook is used by employees typically trained by their managers involved in client engagement, such as sales, customer service, account management, and project management.

Other Useful Templates:

-Client Engagement Planning Checklist

- Client Feedback and Survey Questionnaire

- Client Offboarding Checklist

- Client Meeting Monthly Planning Sheet

- Client Monthly Catch-up Meeting Template

- Client Monthly Meeting Script

- Client Onboarding Questionnaire

Overview:

marketing guidelines

Building Relationships with Clients

1. Understanding Your Clients:

- Start by understanding your client's needs, goals, and preferences. Get to know their company culture, business challenges, and decision-making processes.

- Gather information, analyze it, and document it effectively.

2. Building Trust:

- Be transparent, responsive, and deliver on your promises.

- Use a client engagement planning checklist to be upfront about your intentions and expectations.

- Provide value and build rapport using a client-centralized database template.

- Communicate regularly, put yourself in their shoes, and listen to their needs and concerns.

3. Personalizing Your Approach:

- Tailor your approach to each client's specific needs, preferences, and personality.

- Arrange for a kickoff call meeting to manage expectations.

- Send a welcome gift accompanied by a client onboarding questionnaire.

- Schedule monthly catch-up meetings using a client meeting monthly planning sheet and a client monthly meeting script.

- Use project management software tools like Asana, ClickUp, and Trello.

Managing Projects and Deliverables

1. Project Pitch:

- Research the client and their industry.

- Prepare a customized pitch highlighting your company's strengths.

- Communicate the value proposition and anticipate objections.

2. Project Onboard:

- Outline the project scope and expectations.

- Set up communication channels and establish roles.

- Obtain necessary approvals and schedule regular check-ins.

3. Mid-Project:

- Monitor progress and performance.

- Address roadblocks and communicate updates.

- Provide regular reports and foster a collaborative environment.

4. Project Completion:

- Complete all tasks and deliverables on time.

- Ensure the final product meets the client's expectations.

- Conduct a review and provide all relevant documentation.

5. Project Follow-up:

- Schedule a follow-up meeting to gather feedback.

- Address post-project issues and maintain regular communication.

- Encourage client referrals and maintain a positive relationship.

Tips for Maintaining Strong Client Relationships:

1. Providing Exceptional Customer Service:

- Listen to customer needs and respond promptly and professionally.

- Provide clear and accurate information.

- Solve problems effectively and efficiently.

2. Delivering Value and Meeting Expectations:

- Clearly communicate expectations and deliverables.

- Continuously seek feedback and improvement opportunities.

3. Continuously Improving the Client Experience:

- Regularly review customer satisfaction.

- Identify and implement opportunities to improve.

- Invest in technology and resources to enhance the customer experience.

4. Staying in Touch and Building Loyalty:

- Regularly communicate with customers and stakeholders.

- Build relationships based on trust and respect.

- Provide added value and exceptional service to foster loyalty.

Conclusion

By embracing these strategies and maintaining a keen focus on your local market, you'll be well-positioned to dominate Google's Local Pack and establish your business as a prominent player in the digital realm.

At BMore Fluent Marketing, we specialize in empowering businesses to thrive in the online landscape. With our expertise in digital marketing, SEO, and reputation management, we're dedicated to elevating your brand and driving tangible results. Contact us today for a complimentary consultation and discover how we can propel your business forward.

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happy clients

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By embracing these strategies and maintaining a keen focus on your local market, you'll be well-positioned to dominate Google's Local Pack and establish your business as a prominent player in the digital realm.

At BMore Fluent Marketing, we specialize in empowering businesses to thrive in the online landscape. With our expertise in digital marketing, SEO, and reputation management, we're dedicated to elevating your brand and driving tangible results. Contact us today for a complimentary consultation and discover how we can propel your business forward.

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